Welcome to SupTomer, the website of Third Dimensions System (collectively, "SupTomer," "we," "our" or "us"). This page explains the terms by which you may use our online and/or mobile services, website, and software provided on or in connection with the service (collectively, the "Service"). By accessing or using the Service, or by clicking a button or checking a box marked “I Agree” (or something similar), you signify that you have read, understood, and agree to be bound by these Terms of Service (this “Agreement”) and have read and understood our Privacy Notice, whether or not you are a registered user of our Service.
SupTomer reserves the right to modify these terms and will provide notice of these changes as described below. This Agreement applies to all visitors, users, and others who access the Service (“Users”), including Restaurant Owner and Vendors (as defined below), and this Agreement is made among you and SupTomer. Please read this Agreement carefully to ensure that you understand each provision. This agreement contains a mandatory individual arbitration and class action/jury trial waiver provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions.
SupTomer offers a service that enables:
This is a contract between you and SupTomer. You must read and agree to these terms before using the SupTomer Service. If you do not agree, you may not use the Service. You may use the Service only if you can form a binding contract with SupTomer, and only in compliance with this Agreement and all applicable local, national, and international laws, rules and regulations. Any use or access to the Service by anyone under 13 is strictly prohibited. The Service is not available to any Users previously removed by SupTomer. In order to use the Service, you must be at least 18 years of age and able to form legally binding contracts under the laws where you reside.
Subject to the terms and conditions of this Agreement, you are granted a non-exclusive, limited, non-transferable, freely revocable license to use the Service as permitted by its features. SupTomer reserves all rights not expressly granted herein. SupTomer may terminate this license at any time.
Your account (“User Account”) gives you access to the Service and functionality we may establish and maintain. We may maintain different types of User Accounts for different Users. If you open an account on behalf of an entity, you represent you have authority to bind that entity and agree on its behalf.
You may never use another User’s account without permission. When creating your account, you must provide accurate and complete information and keep it up to date. You are solely responsible for activity on your account and must keep your password secure. Notify SupTomer immediately of any breach or unauthorized use.
You may control your profile and how you interact with the Service via settings. By providing your email and/or phone, you consent to Service-related notices (including legally required notices) via those channels in lieu of postal mail. We may also send messages about changes and offers; you may opt out where available, but you might miss updates.
You agree not to engage in any of the following prohibited activities:
We may change or stop the Service or features without prior notice; create usage limits; terminate or suspend access without notice or liability for any reason. Upon termination, you remain bound regarding aspects already performed.
You are solely responsible for interactions with other Users. We may, but are not obligated to, monitor disputes. SupTomer has no liability for your interactions or any User’s actions/inactions.
The Service is intended for Users in the United Arab Emirates and the Kingdom of Saudi Arabia. Access from other jurisdictions is at your own risk and responsibility for compliance with local laws.
SupTomer is an independent service provider and is not affiliated with Vendors. We are not a party to Restaurant Owner–Vendor agreements and have no responsibility for Vendors’ products, services, or statements.
Some areas allow Users to submit content (e.g., profiles, orders, products, images, comments, questions). Such content is “User Content”.
By making User Content available, you grant SupTomer a royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, publicly perform/display, and create derivative works of such User Content (and your name/voice/likeness therein) in any media for Service operation and business (e.g., analytics and summaries).
You grant each User a non-exclusive license to access and use your User Content through the Service as permitted by functionality and this Agreement (e.g., Vendors’ product info available to Restaurant Owners).
“Intellectual Property Rights” include patent, copyright, mask work, moral, publicity, trademark, trade dress, service mark, goodwill, trade secret, and related rights, including applications, registrations, renewals, and extensions.
In connection with your User Content, you affirm, represent, and warrant:
SupTomer assumes no responsibility or liability for any User Content (including Vendors’ pricing and Restaurant Owners’ orders). You are solely responsible for your User Content and consequences of sharing it.
You may be exposed to content that is inaccurate, objectionable, or unsuited to your purpose; SupTomer is not liable for damages arising therefrom.
We act as a passive conduit for online distribution/publication of User Content.
Except for your User Content, the Service and all materials therein (software, images, text, graphics, logos, trademarks, etc.) are the exclusive property of SupTomer and its licensors. No rights are granted except as expressly provided. Use for any unpermitted purpose is prohibited.
Products ordered via the Service are delivered by or on behalf of the Vendor (unless SupTomer Logistics is explicitly engaged). Title and risk of loss are as agreed between Restaurant Owner and Vendor; SupTomer disclaims liability.
If you use the Service to send email/SMS to Users, you represent you have rights to do so and will comply with all applicable laws (notice, consent, and consumer choice requirements).
Your privacy is important to us. See our Privacy Notice for more information.
We care about integrity and security of personal information, but cannot guarantee that unauthorized third parties will never defeat our measures. You provide personal information at your own risk.
You agree to defend, indemnify, and hold harmless SupTomer, its affiliates, and their personnel from any claims, losses, liabilities, and expenses (including attorneys’ fees) arising from:
The Service is provided “as is” and “as available” without warranties of any kind (express or implied), including merchantability, fitness, or non-infringement. No advice or information creates any warranty not expressly stated.
SupTomer and its licensors do not warrant that content is accurate or that the Service will meet requirements, be uninterrupted or secure, or be free of defects/viruses. Content obtained is at your own risk.
SupTomer does not warrant, endorse, or assume responsibility for any third-party product/service offered through the Service and will not monitor transactions between you and third parties.
To the maximum extent permitted by law, SupTomer shall not be liable for indirect, incidental, special, consequential, or exemplary damages, or damages for loss of profits, goodwill, data, or other intangible losses, arising from your use of or inability to use the Service.
SupTomer is not liable for errors or inaccuracies, personal injury/property damage, unauthorized access, interruptions, bugs/viruses, or User Content/third-party conduct. In no event will liability exceed the amount you paid to SupTomer or 1000 SAR, whichever is greater.
You may not assign this Agreement; SupTomer may assign without restriction. Any prohibited assignment is void.
We may notify you via email, hard copy, or posting on the website/app. We may modify/update this Agreement; the “last modified” date will be updated. Continued use constitutes acceptance.
This Agreement (plus any amendments and additional agreements) is the entire agreement. If any provision is invalid, the rest remains effective; if the class action/jury waiver is unenforceable, the entire arbitration agreement is unenforceable.
No waiver of a term is a further or continuing waiver. Failure to assert a right is not a waiver.
Please contact us at [email protected] with any questions regarding this Agreement.
(i) Either Party may terminate with thirty (30) days’ written notice. (ii) Upon termination, cease using the other Party’s IP and return/remove it. (iii) Sums owed must be paid within fifteen (15) days of the due date.
The User (including employees/representatives) shall not share SupTomer’s data with third parties. Breach entitles SupTomer to terminate for cause and take legal action.
Obligations in Clause 14 do not apply if the Recipient proves information:
Nothing prevents disclosure required by law/court/regulator, provided reasonable prior notice where lawful and only the minimum required information is disclosed.
Damages may be inadequate for breach; the Disclosing Party may seek injunctive relief without proof of special damages.
“Confidential Information” means any confidential/proprietary information, including business methods, customers/suppliers, pricing/margins, financial information, and terms with restaurants/customers/drivers.
The User authorizes SupTomer to share legal documents with Vendors for new account setup; e.g., Trade License and TRN (if applicable).